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Shipping Policy

Shipping Process:
We inventory many products in our warehouse in Northwest Arkansas, to provide quick and flexible shipping options for the entire country. Select products will ship directly from the manufacturer when necessary and only when it provides the fastest possible delivery. Custom finish items may have extended processing times.

Standard Ground Shipping:
For most items under 150 pounds, the standard free shipping option will be parcel (FedEx, UPS, USPS, etc). Having this flexibility allows us to provide the quickest turn around to process and ship a customer's order. If the order arrives damaged, please see our return policy to determine the necessary actions.

Standard Freight Shipping:
For most items over 150 pounds, our free standard delivery service will be freight. When a freight order is ready to be delivered, the shipping company will contact the customer to schedule a delivery time. For this reason, it is critical to provide the most relevant phone number at the time of check out. Our standard freight option includes free curbside delivery and liftgate service. Upon delivery, the driver will remove the item from the truck, but it is the customer's responsibility to bring the item onto the property.

The customer will be required to sign for a freight delivery - please inspect the item before accepting delivery. Any damage present upon arrival must be annotated when accepting the delivery. Mathews BBQ Supply, is not liable for damages that were failed to be noted at time of delivery.

Shipping Options:
All orders will qualify for free standard shipping. Standard shipping applies to standard locations within the contiguous 48 states. Mathews BBQ Supply reserves the right to choose delivery type, carrier, and service level of each shipment when standard shipping is selected. For freight shipments, standard shipping includes curbside delivery and liftgate services. Special considerations and fees may apply to certain delivery exceptions (e.g. deliveries to hard to reach areas).

Most items shipped via standard parcel service may be expedited for an additional cost to decrease shipping time or guarantee delivery by a certain date. This does not include processing time, which may or may not be altered subject to manufacturer resources and discretion. Items shipped via freight are shipped at the fastest available speed (Priority Freight) and are, therefore, unable to be expedited further.

If an expedited/overnight request is made after 2 PM Central Time, the order will be processed and shipped the following business day. Please call our Customer Service department at (866) 902-3362 to determine expedited shipping availability and pricing.

Orders shipping internationally are not eligible for free standard shipping. We regularly ship to Canada and are happy to accommodate these orders; however, you are responsible for contacting our sales representatives in order to determine shipping costs. Additional international shipping opportunities may be available, but please call for availability. International orders are not eligible for our standard return policy and will be handled on a case-by-case basis.

**Any duties and/or taxes incurred are the sole responsibility of the customer/recipient.

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